Privacy Policy

1. Who We Are

This website, www.prioritysolution.com, is operated by Priority Solution Consultancy Sdn. Bhd. (“we”, “us”, “our”), a company incorporated in Malaysia and established in 2003. We provide ICT consultancy, digital twin, smart infrastructure and AI-era enterprise solutions. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. We handle personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

2. Information We Collect

Information you give us. When you use the contact form on this website, we collect the details you provide — typically your name, email address, phone number and the content of your message — so that we can respond to your enquiry.

Information collected automatically. When you browse this website, certain technical information is collected automatically through cookies and similar technologies, including your IP address, browser type and version, device type, pages visited, time spent on pages and referring website.

3. How We Use Your Information

• To respond to your enquiries and provide the services or information you request;
• To operate, maintain, secure and improve this website;
• To analyse website traffic and usage so we can improve our content;
• To display advertising, including personalised advertising served by Google AdSense;
• To comply with legal and regulatory obligations.

4. Cookies

Cookies are small text files stored on your device when you visit a website. This website uses cookies for essential site functionality, for analytics, and for advertising. You can control or delete cookies through your browser settings; please note that some parts of the website may not function correctly if cookies are disabled.

5. Google AdSense and Third-Party Advertising

• We use Google AdSense to display advertisements on this website.
• Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites.
• Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the Internet.
• You may opt out of personalised advertising by visiting Google Ads Settings.
• Alternatively, you can opt out of a third-party vendor’s use of cookies for personalised advertising by visiting www.aboutads.info/choices.

6. Google Analytics

We use Google Analytics (via Google Site Kit) to understand how visitors use this website. Google Analytics uses cookies to collect information such as how often users visit, which pages they view and which other websites they visited before arriving here. We use this information only to improve the website. You can prevent Google Analytics from collecting your data by installing the Google Analytics opt-out browser add-on.

7. Third-Party Links

This website contains links to third-party websites (for example, our partners and our Facebook page). We are not responsible for the content or privacy practices of those websites. We encourage you to read the privacy policy of every website you visit.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry correspondence that is no longer needed is deleted.

10. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the right to request access to, and correction of, the personal data we hold about you, and to withdraw your consent to our processing of it. To exercise these rights, please contact us using the details below.

11. Children’s Privacy

This website is directed at business users and is not intended for children under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at bklua@prioritysolution.com or via the contact form on our homepage.